What do hotels need to survive in a competitive market? Marketing? Best services or products? Or the name? But before anything else,
a hotel has to have a smooth operation, and the smooth operation needs optimized processes working with one goal, efficiency.
Hotel operations is a very complex business that needs checks and balances at every minute. What makes this task more complex is that hotels have many different departments and the pricing of products and services are very dynamic and every cent of revenue is accountable. On top of all that, hoteliers have the face challenges coming out from their guests on a daily, if not hourly basis.